If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st & 2nd Class Royal Mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. Back Orders If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Return of Goods
Goods may be accepted for return within 14 days from shipping, providing they are returned at the buyers expense, undamaged, in the original packaging. Clothing items will only be accepted if they are unworn and unmarked. Correct sizing must be chosen on purchase as return requests for sizing choice errors are not looked upon favourably. Size charts are provided for every clothing item. Items which have been personalised will NOT accepted for return under any circumstance other than manufacturers error or faulty workmanship.
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. What Information Do We Collect? We only collect information that we need that is related to your order. This includes your: Billing Address Shipping Address Email Address Credit Card Information In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE. Security and Storage Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data. Cookies and Browser Information Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.